Returns

Return Policy

APPLICABLE FOR ONLINE PURCHASES ONLY

Return based on “change of mind” is not accepted by any means.

We will accept returns from customers for purchases sent back and received by us within 7 days of receipt of the shipment ONLY on these following conditions:

  1. Incorrect or defective item(s) delivered; and
  2. The items returned to us is in its original condition.

We will extend a full refund for the price of any item that fulfills the above requirements. We regret that shipping cost for your purchase will only be refunded if the return had been due to an oversight on our part.

You can only send your return item(s) to:

MPHONLINE.COM
L2.28-29.A, Level 2, The Exchange TRX,
Persiaran TRX, Tun Razak Exchange,
55188 Kuala Lumpur.

Phone: 1300-888-MPH (674)
(between 10am – 10pm daily)

We cannot be responsible for interest charges made by your credit card company whilst waiting for returns to be refunded to your card.

IMPORTANT NOTICE: In the event that the item(s) or parcel is undelivered and/or unclaimed by the customer from our courier partners and item(s)/ parcel is returned to MPH Online, we will cancel and refund the order. Re-delivery request shall NOT be entertained. A fresh new order has to be re-submitted.

Should you have any problems or inquiries regarding our Return Policy, please feel free to drop us a note at contact@mph.com.my. We welcome your suggestions.