E-Invoice FAQs
E-Invoice - Frequently Asked Questions (FAQs)
[Launch Date: 1st January 2025]
1. What is e-invoice?
An e-invoice is a digital representation of a transaction exchange between a seller (supplier) and a purchaser (buyer), which goes through the government portal for validation and recordkeeping. E-Invoice replaces paper or electronic documents such as invoices, credit notes, debit notes and refund notes.
For more information, you may refer to the IRBM e-Invoice microsite:
https://www.hasil.gov.my/e-invois/
2. Do I need e-invoice as supporting documents if I wish to claim for tax deduction or tax relief?
Yes, an e-invoice is required as proof to claim a tax deduction or tax relief.
3. How to request a validated e-invoice?
For store purchase
Scan the QR code on the official receipt to access the E-Invoice Request Form.
For MPH Online purchase
Click the 'View e-Invoice' link to access the E-Invoice Request Form on Account – MPHOnline.com after your order has been fulfilled.
Please refer to the sample E-Invoice Request Form below and kindly fill in all fields marked with ‘*’.
Please refer to the sample of data as below.
|
Fields |
Personal |
Company |
|
Name / Company Name (as per SSM) |
Tan Ah Hock |
ABC Sdn. Bhd. |
|
Personal TIN / Company TIN |
IG11223344556 |
C11223344556 |
|
NRIC / BRN (New) |
800101015327 |
202005123456 |
|
SST Number |
- |
W11-1988-42002254 |
|
Email Address |
||
|
Phone Number |
0121234567 |
031234567 |
4. Timeline for the buyer to request an e-invoice?
For store purchases or online purchases
You may request an e-invoice from the QR code from 10 am onwards on the next day of purchase and till 11:59 pm on the Second (2th) calendar day of the following month of purchase.
Note: For any request for an e-invoice that is submitted later than the stipulated timeframe, MPH has no obligation to issue an e-invoice to the customer.
Scenario 1:
The customer made a purchase on 1 Jan 2025, the customer is to request an e-invoice starting from 2 Jan 2025 at 12.00 PM onwards up to the last day 2 Feb 2025 at 11.59 PM.
Scenario 2:
The customer made a purchase on 31 January 2025, the customer is to request an e-invoice starting from 12:00 PM on 1 Feb 2025 until 11:59 PM on 2 Feb 2025.
Scenario 3:
The customer made a purchase on 31 January 2025, the customer tried to request an e-invoice on 3 Sept at 12.00 AM. This request cannot be submitted and processed by MPH.
5. What is a Business Registration Number (BRN)?
A Business Registration Number (BRN) contains unique numbers used to identify a registered company printed on the certificate of incorporation (Form 9) with 12-digit characters.
6. What is a Sales and Service Tax Number (SST)?
A Sales and Service Tax Number (SST) is a unique identification number assigned to a company or individual that is registered with the Royal Malaysian Customs Department (RMCD).
7. What is a Tax Identification Number (TIN)?
A Tax Identification Number (TIN), also known as an Income Tax Number, is a unique identification number that is assigned to individuals and business entities that are registered taxpayers with the Inland Revenue Board of Malaysia (IRBM).
8. Where to find TINs?
a) Via online through MyTax at the following link: https://mytax.hasil.gov.my ;
b) HASiL Live Chat;
c) HASiL Care Line at +603-8911 1000 / +603-8911 1100 (Overseas);
d) Customer Feedback Form at HASiL’s Official Portal https://maklumbalaspelanggan.hasil.gov.my/Public/ ; or
e) Nearest HASiL Branch.
9. When can I receive the validated e-invoice?
Please allow up to 3 days from the date of request for the validated e-invoice sent to you.
10. How will I receive the validated e-invoice?
The validated e-invoice will be sent to the email address that you provided in the E-invoice Request Form. Please check your email inbox. If unavailable, please check the spam/junk folder. Alternatively, you can log in to myInvois Portal (myinvois.hasil.gov.my) and retrieve the successful e-invoice document details.
11. Can I resubmit the E-invoice Request Form two times for the same receipt?
No, only one (1) submission is allowed for one sales receipt/order number. Customers are required to ensure all the information provided in the request form is true and complete before clicking “Submit”.
If validation fails, please check the email notification and follow the instructions to edit your data in the E-Invoice Request Form.
12. Can taxpayers continue claiming for tax deduction / personal tax relief without an e-invoice?
Yes, taxpayers can continue to claim tax deductions or personal tax relief using existing documentation until the legislation has been amended.
13. How to request a refund/exchange if I have requested the E-Invoice?
The customer is required to provide a validated e-invoice copy and original sales receipt to the cashier of any MPH bookstore within 7 days of purchase.
14. How does an MPH voucher or coupon affect the value of the E-Invoice?
For transactions that using any MPH vouchers or gift cards for payment, the value of vouchers or gift cards will be deducted, and the E-Invoice will show the net amount.
For example, if an item has a net price of RM60 and the customer pays using RM50 worth of MPH vouchers or gift cards and RM10 in cash, the e-invoice will reflect the net amount paid, which is RM10. This is in accordance with IRBM’s ruling on the treatment of vouchers and gift cards.
15. Who to contact if any questions regarding an e-invoice request?
For any queries, please contact our customer care hotline at 1-300-88-8674 or email us at contact@mph.com.my.
