151 Quick Ideas to Deal with Difficult People: Confront Conflicts and Mediate Disputes; Encourage Communication and Stop Toxic Talk; Indentify and Solve Problems Before They Occur

You'll learn how to handle characters ranging from Bunglers to Backstabbers to Bullies and how to:

• Keep problem employees from setting the tone in the office
• Takes steps to turn troublemakers into team players
• Confront bullies, harassers, and ageists
• Keep a backstabber from sabotaging your career
• Keep an aggressive colleague from commandeering your meeting
• Know when to cut your losses
  

Because the information in this book so concise and practical, you'll refer to it again and again.