COMMUNICATE WITH CONFIDENCE REVISED & EXPANDED HOW TO SAY

The classic business communication guide—updated for smart phones, social media, and other digital platforms.

Communicate clearly, tactfully, and confidently in any situation, including:

• Being persuasive
• Running productive meetings
• Asking the right questions
• Coaching
• Negotiating
• Resolving conflicts
• Responding to insults
• Offering praise
• Delegating responsibilities
• Crossing cultural divides
• Networking at events