Crucial Conversations: Tools for Talking When Stakes are High, Third Edition
Author: Grenny, Joseph
ISBN: 9781260474183
RM76.00
Publisher,McGraw-Hill
Publication Date,
Format, Paperback
Weight,
No. of Pages,
The book that revolutionized business communications has been updated for today's workplace. Crucial Conversations provides powerful skills to ensure every conversation-especially difficult ones-leads to the results you want. Written in an engaging and witty style, the book teaches readers how to be persuasive rather than abrasive, how to get back to productive dialogue when others blow up or clam up, and it offers powerful skills for mastering high-stakes conversations, regardless of the topic or person.
