Customer Service in An Instant: 60 Ways to Win Customers and Keep Them Coming Back
Author: Bailey, Keith; Leland, Karen
ISBN: 9789833831494
RM24.90
Publisher,Advantage Quest Publications
Publication Date,
Format, Paperback
Weight,
No. of Pages,
Customer Service in an Instant will help you create and project a winning service attitude in the stress-filled environment of work, discover powerful actions to increase customer loyalty and retention, and apply time-tested techniques for dealing with difficult customers and coworkers.
- Using technology to create customer closeness
- Winning loyalty points by taking service initiative
- Understanding customers' core concerns
- Learning the most powerful two sentences in customer service
