Wouldn't you rather collect more money instead of more excuses and bad debts? And, in the process, keep more customers current, BUYING, and satisfied? This book shares collection techniques used in the West and East to help you succeed. Whether you are a collector, a supervisor or a business owner, you will be referring to this book time and again.
You will discover how to:
Collect from both Asian and Western accounts Confidently handle common payment excuses Calm "fire-breathing", upset customers using your easy A.U.S.E. technique Negotiate better deals Collect more money using CRM-based techniques Re-charge your "batteries" to hit new heights Lead and inspire your staff to get the most out of them Correctly hire and incentivize your collection teams to get them "buzzing" Future-proof your career by gaining new ideas and technologies from the East and the West
