Difficult Conversations: How to Discuss What Matters Most (3rd Edition, Fully Updated & Revised)

The 10th-anniversary edition of the New York Times business bestseller—now updated with "Answers to Ten Questions People Ask"

We attempt or avoid difficult conversations every day—whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to:

• Decipher the underlying structure of every difficult conversation
• Start a conversation without defensiveness
• Listen for the meaning of what is not said
• Stay balanced in the face of attacks and accusations
• Move from emotion to productive problem-solving

About the Authors

Douglas Stone is a Lecturer on Law at Harvard Law School and a founder of Triad Consulting Group (www.triadconsultinggroup.com). He has worked with a wide range of organizations, corporations, and non-profits, and lectured at Apple, Google, Microsoft, and Pixar. 

Bruce Patton is Cofounder and Distinguished Fellow of the Harvard Negotiation Project (HNP) and a founder and partner emeritus of Vantage Partners, LLC (www.vantagepartners.com), where his clients included many of the world’s largest corporations. Working with Roger Fisher, Patton pioneered the teaching of negotiation at Harvard Law School, where he has taught since 1981. 

Sheila Heen is the Thaddeus R. Beal Professor of Practice at Harvard Law School, a Deputy Director of the Harvard Negotiation Project, and a founder of Triad Consulting Group (triadconsultinggroup.com). Heen often works with executive teams to engage conflict productively, repair working relationships, and implement change in complex organizations. 

Dimensions: 12.95 x 2.29 x 19.56 cm