Effective International Business Communication: Build Your Interpersonal Skills in English

Improve the way you communicate in English when working internationally - it's as much about how you say it as what you say! You need more than just a good level of English to communicate successfully in international business. Collins Effective International Business Communication gives you clear and practical advice to help you to communicate successfully with colleagues and business partners around the world, using the English you already know.
* Part 1 will help you with speaking and listening, with practical ideas to help you create better understanding with colleagues and business partners.
* Part 2 covers key interpersonal skills , such as building relationships, networking, influencing, making decisions, managing conflict and building trust.
* Part 3 considers the challenges of virtual communication with colleagues at a distance, with advice on how to write better emails and manage conference calls.
* Each unit features tip boxes, model conversations and case studies Work environments today are increasingly complex - with greater demands on time there is more emphasis on choosing the right form of communication at the right time.