From Conflict To Courage
Author: Chism, Marlene
ISBN: 9781523000722
RM105.90
Publisher,Random House Us
Publication Date,
Format, Paperback
Weight,
No. of Pages, 206
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Shelf: Non-Fiction Books / Business Finance & Accounting / Business Communication & Presentation
Shelf: Non-Fiction Books / Business Finance & Accounting / Business Communication & Presentation
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Leaders unintentionally mismanage conflict when they fall into patterns of what Marlene Chism calls "the Three As: " aggression, avoidance, and appeasing. "These coping mechanisms are ways human beings avoid the emotions that come with conflict, but in the end it's all avoidance," says Chism. In this book she shows how to fearlessly deal with conflict head-on by expanding your conflict capacity.
Conflict capacity is a combination of three elements. The foundation is the Inner Game--the leader's self-awareness, values, discernment, and emotional integrity. The Outer Game is the skills, tools, and communication techniques built on that foundation. Finally, there's Culture--the visible and invisible structures around you that can encourage or discourage conflict.
Conflict capacity is a combination of three elements. The foundation is the Inner Game--the leader's self-awareness, values, discernment, and emotional integrity. The Outer Game is the skills, tools, and communication techniques built on that foundation. Finally, there's Culture--the visible and invisible structures around you that can encourage or discourage conflict.
