Gentle Art Of Verbal Self Defense At Work
Author: Elgin, Suzette Haden
ISBN: 9780735200890
RM79.95
Publisher,Prentice Hall Pr
Publication Date,
Format, Paperback
Weight,
No. of Pages, 340
Tells how to defend oneself against verbal abuse, including casual racist or sexist language, and explains how to use e-mail and voice-mail to handle sensitive issues
