How to Deal with People Problems & Problem People (Revised Edition)

This book provides a wide array of strategies to deal with all the Jerks you come across. There are the time-teste, classical methods for the retro-jerks: the screamers,impractical jokers, egomaniacs,complainers, and nonstop talkers. Then there are new, state-of the-art strategies to deal with a neneration of cyber-jerks that includes bullies, jerks on cell phones, and jerks online. Additionally, a new section, exclusive to this revised edition, covers some of the most outrageous workplace behaviors that one could ever encounter.