Hug Your Haters - How to Embrace Complaints and Keep Your Customers
Author: Baer, Jay
ISBN: 9781101980675
RM99.95
Publisher,Portfolio US
Publication Date,
Format, Hardcover
Weight,
No. of Pages, 219
Explores the reasons customers ("haters") complain, looks at different types of haters, and offers strategies for effectively handling complaints both online and offline.
