Hug Your Haters - How to Embrace Complaints and Keep Your Customers
Author: Baer, Jay
ISBN: 9781101980675
RM99.95
Publisher,Portfolio US
Publication Date,
Format, Hardcover
Weight,
No. of Pages, 219
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Shelf: Non-Fiction Books / Business Finance & Accounting / Organizational Behaviour
Shelf: Non-Fiction Books / Business Finance & Accounting / Organizational Behaviour
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Explores the reasons customers ("haters") complain, looks at different types of haters, and offers strategies for effectively handling complaints both online and offline.
