Lead from the Heart

In this thoroughly revised and updated edition of his now classic book, Lead From The Heart, visionary Mark C. Crowley provides the roadmap workplace leaders the world over are seeking for how to successfully and sustainably inspire and manage other human beings in the post-pandemic era. *** More than a decade ago, Mark C. Crowley was first to assert that traditional leadership practices weren't just failing, they were doing great harm. Signs were already clear that workers were neither engaged nor happy in their jobs-and that the era of working just for a paycheck had ended. He also accurately predicted that workers would one day quit organizations if they felt their deeply human needs for feeling valued, respected, appreciated, and personally cared for were not met. And after many millions of workers did resign following a two-year-long pandemic, management consultants McKinsey & Company reported that not having a caring manager" was the number one reason. The truth is people have greatly evolved in what they need and want in exchange for work, and this massive change in expectations demands that managers embrace an entirely new way of leading"--