Listen Like You Mean It : How to Reclaim True Connection

Hear me out. Does this sound like you?
You end a team meeting and can't recall a single thing that was said.
You leave a conversation with a friend feeling disconnected and unfulfilled.
You think you and your boss are on the same page, only to find out you haven't been meeting expectations.

Fortunately, listening, like any communication skill, can be improved, and Ximena Vengoechea can show you how. As a user researcher, she has spent nearly a decade facilitating hundreds of conversations at LinkedIn, Twitter and Pinterest. It's her job to uncover the truth behind how people use, and really think about, her company's products. In Listen Like You Mean It, she reveals the tips and tricks of the trade, including:

- How to quickly build rapport with strangers
- Which questions help people unlock what they need to say
- When it's time to throw out the script entirely
- How to recover from listener's drain

About The Author

Ximena Vengoechea is a user researcher, writer, and illustrator whose work on personal and professional development has been published in Inc., The Washington post, Newsweek, and Huffington Post. She is the author of the new book, Listen Like You Mean it: Reclaiming the Lost Art of True Connection (Portfolio/Penguin Random House). She is a contributor at Fast Company and The Muse, and writes Letters from Ximena, a newsletter on tech, culture, career, and creativity. An experienced manager, mentor, and researcher in the tech industry, she previously worked at Pinterest, LinkedIn, and Twitter.

• Dimensions ‏ : ‎ 5.12 x 0.98 x 7.72 inches