McGraw-Hill Perfect Phrases (MHPP) for Dealing With Difficult People and Dealing With Difficult Situations At Work

Perfect Phrases for Dealing With Difficult People
Whether you work for the proverbial "boss from hell," manage an office packed with "personalities," or juggle a three-ring circus of cranky clients, crazy customers, and annoying associates, you'll find just the right words for every situation, including:

• Dealing with brutal bosses and confrontational cowokers
• Turning explosive situations into mutually rewarding ones
• Handling angry customers and demanding clients
• Motivating unproductive workers and irresponsible vendors

Perfect Phrases for Dealing With Difficult Situations at Work
Written by the author of Perfect Phrases for Dealing With Difficult People, this handy reference of ready-to-use phrases will help you avoid disasters, steer clear of sticky circumstances with coworkers, and leave you in control. If you're asked to give an impromptu presentation or you accidentally send a personal e-mail to your boss, you'll have the best words for every situation, including:

• Handling criticism and being heard criticizing
• Picking up the ball when someone else has dropped it
• Getting credit for you project when an assoclate takes the pralse
• Deflecting a flirtatious client or coworker