Outside In
Author: Manning, Harley/ Bodine, Kerry
ISBN: 9780547913988
RM208.85
Publisher,Harperbusiness
Publication Date,
Format, Hardcover
Weight,
No. of Pages, 260
Describes how companies can truly understand the needs of their customers by seeing a business through their eyes and enforcing the concept of customer service through every facet of the company, from finance to legal to marketing.
