QBQ! the Question Behind the Question: Practicing Personal Accountability at Work and in Life
Author: Miller, John G.
ISBN: 9780399152337
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RM76.00
Publisher,Penguin US
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Format, Hardcover
Weight, 295 g
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Addressing the important issue of personal accountability, a noted consultant puts a positive spin on developing an effective solution that avoids blame to address such issues as how to improve a situation, recognize individual contributions, and emphasize personal solutions in order to improve service, teamwork, and adaptability.