Quality Management for Organizational Excellence, 9Ed.: Introduction to Total Quality

Quality Management for Organizational Excellence helps current and future quality managers and decision makers achieve organizational excellence. This text is a comprehensive guide that gives you the knowledge and skills necessary to be a successful quality manager.

The 9th Edition covers all quality management concepts. The book’s first section focuses on the “people aspects,” including leading change and employee empowerment. The second section deals with the “technical aspects,” including SPC, Six Sigma and benchmarking. Updated topics reflect the latest trends and information. Also, each chapter contains a summary, key terms and phrases, factual review questions, critical-thinking activities and discussion cases.