
Quality Without Tears: The Art of Hassle-Free Management
Author: Crosby, Philip
ISBN: 9780070145115
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RM69.50
PublisherMcGrawHill EducationPublication DateFormat PaperbackWeight 420 gNo. of Pages
Find out why this book has sold more than 400,000 copies, and why its author, Philip B. Crosby, is widely regarded as the elder statesman of the Quality Revolution.