SHARING HIDDEN KNOW HOW: HOW MANAGERS SOLVE THORNY PROBLEMS
Author: PUGH,KATRINA
ISBN: 9780470876817
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RM125.77
Publisher,JOSSEY BASS
Publication Date,
Format,
Weight, 453.59 g
No. of Pages, 248
One of the great management ideas of the last fifteen years has been to make use of the knowledge that an organization has already learned. This book's five-step process, which the author calls Knowledge Jam, shows how to set the direction, foster the correct tone, conduct a knowledge capture event, and integrate this knowledge into the organization. It also introduces conversation practices for participants to effectively co-create knowledge and discover context. Rich with case studies, how-to templates, and adaptations, this book is ideal for external consultants, internal facilitators and leaders--