Using dozens of vivid company examples, Kaplan and Norton show how to create customized strategy maps that allow organizations to:
Clarify their strategies and communicate them to all employees Identify the key internal processes that drive strategic success Align investments in people, technology, and organizational capital for the greatest impact Expose gaps in the strategies and take early corrective action
Providing the missing link between strategy formulation and implementation, this book is a blueprint for describing, measuring, and aligning intangible assets for superior performance.