Successful Business Process Management: What You Need to Know to Get Results
Successful Business Process Management fills the gap, providing a succinct, accessible overview of the field. Step-by-step instructions explain how to: overcome resistance and apathy to standard procedures; take a systematic rather than ad hoc approach to process management; design key processes and capture them in documented procedures; revise existing processes when feasible; roll out the changes so people know what to do; and embed them in the organization for reliable outcomes. Process management serves as a structural framework for streamlining activities and creating smooth workflows. Get it right - neither overly rigid nor under developed - and an outflow of continuous improvements will drive long-term success.
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