The Communication Book

The authors of the best-selling Decision Book teach us how to communicate better at work and in everyday life. Mikael Krogerus and Roman Tschèappeler have tested the 44 most important communication theories and distilled them in book form, alongside clear and entertaining illustrations. Want better conversations? Deploy Proust's questionnaire and ask open-ended questions that have no right or wrong answers-make your partner feel brilliant. Better meetings? Ban smartphones, use a timer, and make everyonestand up. Better business deals? Follow the lead of Harvard scholars and focus on the thing, rather than the person; on similarities, rather than differences; and on good outcomes, rather than perfect ones. Whether you want to present ideas more clearly,improve your small talk, or master the art of introspection, The Communication Book delivers, fusing theoretical knowledge and practical advice in a small but mighty package. With sections on work, the self, relationships and language, this book is indispensable for anyone who wants to improve what they say, and how they say it--