The Little Black Book Of Change: The 7 Fundamental Shifts for Change Management That Delivers

The Little Black Book of Change provides a practical, concise and insightful guide to understanding your organization and inventing something extraordinary. It is not about run of the mill′ change programmes. It is about delivering extraordinary results something that is not at all predictable. It will be your insight into creating significant shifts in the way people think and behave which can be applied in any area you wish from improving service levels to cost reductions, innovation or increasing market share.