THE NEW GOLD STANDARD

ISBN: 9780071548335
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RM116.00
Product Details

Publisher,Mcgraw Hill
Publication Date,
Format, Paperback
Weight, 477 g
No. of Pages,

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Readers will discover the five key principles behind the Ritz-Carlton Hotel Company's unparalleled success and customer service innovations, in a definitive primer on leadership by the best-selling author of The Starbucks Experience. 50,000 first printing.

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