Up! Your Service Action Steps : Strategies and Action Steps to Delight Your Customers Now!
Author: Kaufman, Ron
ISBN: 9789810529598
RM89.90
Publisher,Kaufman Professional Services
Publication Date,
Format, Paperback
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No. of Pages,
Strategies and action steps to delight your customers now! Build a mindset and a toolset to bring your service UP! develop a service culture that sizzles and succeeds. apply proven techniques to get closer to your customers. Polish your perception points to create positive impressions. Leverage customer value dimensions for long-term profits. Achieve surprising and unbelievable service standards. Increase customer loyalty with effective service recovery. Discover the hidden power in service guarantees.
