Publisher: Pelanduk Publications Sdn Bhd
Weight: 420 g
Effective Business Letters has been carefully planned to help writers of business letters communicate effectively. All aspects of business letters are considered systematically and exhaustively. Furthermore, sixty-four model business letters have been provided, incorporating all the do's and don'ts of writing business letters. Most of these letters are simple enough: anyone who has a reasonable command of words and can string these words into comprehensible sentences can write them.
There are some letters, however, the writing of which calls for more than an ability to write clear, concise English. The writing of a letter in response to a complaint, for example, calls for what is not born in most of us. It calls for an ability to see from another person's point of view and to be courteous, though irritation is quite natural and pardonable; in short, having an ability to retain the customer while looking into and, hopefully, resolving it.
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