The Empathetic Workplace: 5 Steps to a Compassionate, Calm, and Confident Response to Trauma On the Job
Author: Manning, Katharine
ISBN: 9781400220021
RM93.95
Publisher,Harpercollins Focus
Publication Date,
Format, Paperback
Weight,
No. of Pages, 219
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Shelf: Non-Fiction Books / Business Finance & Accounting / General Management
Shelf: Non-Fiction Books / Business Finance & Accounting / General Management
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This critical resource gives managers, HR, and anyone who may come into contact with someone in trauma-including workplace violence, harassment, assault, illness, addiction, fraud, bankruptcy, and more-the tools they need to be prepared for what lies ahead.
This book is crucial for every manager or HR representative who shouldn't just prepare to one day be faced with a report of a traumatic experience at work, but plan on it. This five-step method will help managers make survivors feel supported and understood. The Empathetic Workplace guides supervisors of any level through an understanding of how stories of trauma impact the brain of both the survivor and the listener, as well as the tools to handle the interaction appropriately, to help the listener, the organization, and most importantly, the survivor.
This book is crucial for every manager or HR representative who shouldn't just prepare to one day be faced with a report of a traumatic experience at work, but plan on it. This five-step method will help managers make survivors feel supported and understood. The Empathetic Workplace guides supervisors of any level through an understanding of how stories of trauma impact the brain of both the survivor and the listener, as well as the tools to handle the interaction appropriately, to help the listener, the organization, and most importantly, the survivor.
