The Empathetic Workplace: 5 Steps to a Compassionate, Calm, and Confident Response to Trauma On the Job

This book is crucial for every manager or HR representative who shouldn’t just prepare to one day be faced with a report of a traumatic experience at work, but plan on it. This five-step method will help managers make survivors feel supported and understood. The Empathetic Workplace guides supervisors of any level through an understanding of how stories of trauma impact the brain of both the survivor and the listener, as well as the tools to handle the interaction appropriately, to help the listener, the organization, and most importantly, the survivor.

Since the pandemic took hold, empathy and compassion have become buzzwords. What does it truly mean to listen and care for your fellow workers? In this timely and extremely helpful book, Katharine Manning lays out a specific framework with language to use in difficult situations that arise in your everyday workplaces.

I recommend this book for new managers, seasoned leaders, and HR departments who are trying to implement more human-centric policies and programs and need a place to start.